This page serves as a guide for resolving common issues users may encounter while using the Training system. It includes troubleshooting steps and frequently asked questions (FAQs) with their corresponding answers.

Troubleshooting

Issue 1: Unable to Access the Training Dashboard

Possible Causes:

• Session Expired: Your session might have expired.
• Network Issue: There could be a network connectivity problem.

Solution:

• Refresh the Page: Try refreshing the browser or logging out and logging back in.
• Check Internet Connection: Ensure your internet connection is stable.
• Clear Browser Cache: Clear your browser cache and cookies, then try again.
• Contact Support: If the issue persists, contact support.

Issue 2: Unable to Create a New Training

Possible Causes:

• Missing Permissions: You may not have the necessary permissions to create a new training.
• Input Errors: Missing or invalid data in required fields.

Solution:

• Check Permissions: Verify if your user role has the “Create Training” permission.
• Ensure All Fields Are Completed: Double-check the required fields like training name, materials, and date. If any field is empty, fill it out and try again.
• Browser Compatibility: Ensure you are using a supported browser and try using another one if necessary.

Issue 3: Participants Cannot Access the Quiz

Possible Causes:

• Quiz Status: The quiz may be archived by the user who created it.

Solution:

• Check the Status of the Quiz: Make sure that the quiz is published and has the status Active.

Issue 4: Participants Fail the Quiz Despite Answering Correctly

Possible Causes:

• Incorrect Pass Score: The pass score may be set too high.
• Incorrect Answer Options: The correct answer may not have been marked correctly during quiz creation.

Solution:

• Review Pass Score: Check if the pass score is set to an appropriate value.
• Check Answer Keys: Review the quiz options and ensure the correct answers are marked.
• Retake Quiz: Allow the participant to retake the quiz if necessary.

Issue 5: Certificate is Not Generated After Passing the Test

Possible Causes:

• Test Not Completed Correctly: The system may not have detected the completion of the test.

Solution:

• Verify that the Test Has Been Completed: Ensure that the participant’s score meets the test completion criteria.

Issue 6: Unable to Edit Training Details

Possible Causes:

• Training Locked: The training might be locked after being finalized.
• Permission Restrictions: You may not have the necessary permissions to edit the training.

Solution:

• Unlock Training: If the training is locked, an admin should unlock it for editing.
• Check User Role: Ensure your user role has the permission to edit training details.
• Contact Admin: Reach out to the admin if permissions need to be updated.

Frequently Asked Questions (FAQs)

Q1: How Do I Create a New Training?

A1: To create a new training, go to the All Trainings page and click on “Create New Training”. Fill in the required fields like training name, pass score, training material, start date, and end date. Add participants and create or generate a quiz. Once done, click “Create” to save the training.

Q2: How Do I Add Participants to a Training?

A2: In the Participants tab while creating or editing a training, click on the “Add Participants” button. Use the search functionality to find participants by name or email. After selecting participants, click “Add” to include them in the training.

Q3: How Can I Edit an Existing Training?

A3: To edit a training, go to the All Trainings page, find the training you want to edit, and click on “Edit”. You can modify training details, update the quiz, or change the list of participants. After making changes, click “Save” to apply the updates.

Q4: Can I Generate a Certificate for a Participant Who Has Failed the Quiz?

A4: No, certificates can only be generated for participants who pass the quiz. If a participant fails, they must retake and pass the quiz before receiving a certificate.

Q5: How Can I Retake a Quiz?

A5: If you failed a quiz, you can retake it by clicking “Retake Quiz” on the training page. After retaking, you will need to answer the questions correctly to pass the quiz and generate the certificate.

Q6: What Should I Do If I Forget My Password?

A6: If you forget your password, go to the login page and click on the “Forgot Password?” link. Enter your registered email address, and you’ll receive instructions to reset your password.

Q7: How Do I View My Certifications?

A7: To view your certifications, go to the My Trainings page. Here, you will see a list of trainings you’ve participated in, along with buttons to view or download the certificates for those you’ve completed successfully.

Q8: How Do I Update My Participant Details (Name, Email)?

A8: To update your participant details, contact the administrator. Participant details are typically managed by admins, and they can update your information if needed.

Q9: Can I Add Custom Materials to the Training?

A9: Yes, you can add custom materials by clicking on “Add Custom Material” while creating or editing a training. This will open a file container where you can upload your custom documents.

Q10: What If I Encounter an Issue Not Listed Here?

A10: If you experience an issue not listed in this FAQ, please contact the support team or your administrator for further assistance. Provide details of the issue to help them resolve it efficiently.

For additional support, users can contact the Help Desk or refer to the Knowledge Base for step-by-step guides.