This page serves as a guide for resolving common issues users may encounter while using the Flowchart tool. It includes troubleshooting steps and frequently asked questions (FAQs) with their corresponding answers.

Troubleshooting

Issue 1: Flowchart Not Submitting for Approval

Possible Causes:

• Session Expired: Clicking “Submit for Approval” does not work or shows an error.

Solution:

• Save Changes: Ensure the flowchart is saved before submitting.
• Check Internet Connection: Ensure your internet connection is stable.
• Clear Browser Cache: Clear your browser cache and cookies, then try again.
• Contact Support: If the issue persists, contact support.

Issue 2: Supervisor Did Not Receive Approval Request

Possible Causes:

• No Submitted Flowchart: The supervisor does not see the submitted flowchart.

Solution:

• Confirm Status: Confirm the flowchart submission status in the sidebar or “Documents” page.
• Check AI notification message: Check notifications to verify if submission was logged.

Issue 3: AI Suggestions Are Not Relevant

Possible Causes:

• Incorrect Generation: The AI-generated flowchart does not align with the intended workflow.

Solution:

• Incomplete Prompt: Modify the prompt and provide more specific details.
• Attach Files: Attach relevant documents or images to guide AI generation.
• Edit Manually: Use manual editing tools to refine the flowchart.

Issue 4: Unable to Switch Between Versions

Possible Causes:

• Switching did not occur: Clicking on a version container does not switch versions.

Solution:

• Save Flowchart: Ensure the flowchart is saved before switching versions.
• Refresh the page: Refresh the page and try again.
• Contact Support: If the problem continues, report it to support.

Frequently Asked Questions (FAQs)

Q1: How do I create a new flowchart?

A1: To create a new flowchart, Navigate to the sidebar and click the “Create New Flowchart(+).” button. The flowchart will start in “Draft” mode. Use AI suggestions or manually edit the structure.

Q2: Can I revert to a previous version?

A2: Yes, users can switch between versions using the version control system. Click on the desired version control container in the editor, and the selected version will be restored for review.

Q3: What happens if my flowchart is rejected?

A3: If a supervisor rejects a flowchart, the status changes to “Rejected.” Flowchart cannot be resubmitted but can be used as a reference for a new flowchart. Review supervisor comments or request clarification.

Q4: Can I attach documents to improve AI suggestions?

A4: Yes, users can attach documents and images for AI to analyze. Use the attachment option before generating the flowchart. Preview and manage attachments in the editor.

Q5: How do I track the status of my submitted flowchart?

A5: Users can check the status in the sidebar on the “Flow Chart” page or “Documents” page: Pending: Flowchart is submitted. Approved: Flowchart is finalized and ready for use. Change Request: Supervisor has requested modifications. Rejected: Flowchart cannot be used or resubmitted.

For additional support, users can contact the Help Desk or refer to the Knowledge Base for step-by-step guides.